Telecom operators to refund N36 billion illegal deductions to customers – NCC

Telecom operators to refund N36 billion illegal deductions to customers – NCC

The Nigerian Communications Commission (NCC) says it will compel organize network suppliers in the nation to return N36 billion to clients.

In an announcement discharged on Wednesday & delivered by Nnamdi Nwokike, the NCC chief of open undertakings, the agency said it has discovered a huge volume of forcible subscriptions & unlawful removal.

Nwokike revealed that the agency found the abnormality after it did a long & exhaustive analytical review into value-added services (VAS) memberships over all mobile network operators (MNOs) & VAS stages.


He disclosed that the review group investigate subscribers  Call Detail Records from MNOs & membership logs from VAS suppliers over a time of 2 years, prompting the decision that a tremendous level of VAS services were not freely bought in for.

He included that the review group likewise discovered that a few suppliers had actualized deceitful structure by which countless buyers were “forcefully” bought in to VAS stages, prompting daily removal of their card without their agreement.

“The NCC had initiated measures to tackle the menace. These include the institution of a comprehensive investigation and resolution process, the Do-not-Disturb (DND) facility, and the imposition of sanctions for breach,” he stated.

“Disturbed by the persistent occurrence of the menace in spite of the measures, the commission carried out a long and comprehensive investigative audit into VAS subscriptions across all MNO and VAS platforms.”

“The NCC investigative audit was led by the Compliance Monitoring and Enforcement Department of the commission, with participation from other departments such as the Technical Standards and Network Integrity (TSNI), Consumer Affairs Bureau (CAB), Legal & Regulatory Services (LRS) and Licensing & Authorisation (L&A).”

He clarified that on the result of the insightful review, the agency would in a matter of time guide the prosecuted associations to make compensation to concerned customers as proper.

“The commission is also considering and will impose appropriate sanctions as necessary. This outcome justifies the commission’s commitment to evidence-based interventions.”

“NCC wishes to use the opportunity to inform the public that the commission may suspend or outrightly decommission some VAS platforms and services in the overall interest of consumers.”

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